Frequently Asked Questions
How can I contact customer service?
You can write to us directly through:
• Contact form
• Email: contacto@airho.es
We respond in less than 24 hours .
What payment methods do we accept?
We accept multiple payment methods:
- Credit/debit card.
- PayPal
- Apple Pay.
- Google Pay.
- Klarna.
- SeQura.
- Bizum.
- Shop.
What shipping methods are available?
At Airho, we care about our customers' comfort and offer various shipping methods to suit your needs.
We have the following methods available:
- Home delivery.
- Collection points and offices.
- Lockers.
How can I track my order?
Once shipped, you will receive an email with your tracking number to check the status at all times.
Additionally, you can access your personal space and check the status of your order.
Can I modify or cancel my order?
Yes, as long as your order hasn't been shipped yet . Contact us as soon as possible.
What should I do if my order arrives damaged?
Contact us within 24-48 hours of delivery with photos of the product and packaging, and we will provide an immediate solution.
Can I return a product?
Yes, we accept returns within 14 days of receipt , provided the product is in perfect condition.
What materials do you use to avoid allergies?
We work exclusively with stainless steel, high-quality gold plating, and other hypoallergenic materials to ensure comfort and safety, even for sensitive skin.
What is the guarantee on your jewelry?
Our products come with a 3-year warranty, which This warranty covers any manufacturing defects. However, it does not cover damage resulting from misuse by the customer , such as impacts, drops, exposure to chemicals, lack of care, or improper handling.